• 1. What Information We Collect
  We collect personal details you provide, such as your name, address, phone number and email, when you contact us or book a service. We may also collect details about your property and the work required.
• 2. How We Use Your Information
  We use your information to manage bookings, provide our services, respond to your enquiries and keep in touch about your project. We may use your contact details to send service-related updates.
• 3. Data Sharing
  We never sell, rent or share your personal data with third parties for marketing purposes. Your details may be shared only when required for the delivery of our services (such as ordering materials or working with trusted subcontractors), and only with your permission.
• 4. Data Security
  We take your privacy seriously and protect your information with appropriate technical and organisational measures to prevent unauthorised access, loss or misuse.
• 5. Cookies & Website Analytics
  You choose which optional services can load using our cookie banner or the Cookie preferences control in the footer. Optional services stay off until you allow them. You can accept, reject or change individual choices at any time.
  
  Essential preference storage
  We store your choices in local storage on this browser under hf_cookie_consent, including the version, the services you allowed and the date saved. The choices expire after 180 days, when we ask again. Clearing browser storage also resets them. This storage is used only to remember your preferences.
  
  Website analytics
  If you allow analytics, Google Analytics receives information about visits, pages viewed, device and browser details and interactions. It can use identifiers such as _ga and _ga_Y5HERX1LXX to recognise repeat visits; Google Analytics cookies may last up to two years. We do not load the Google Analytics script until you allow analytics, and advertising consent remains denied. Read Google’s privacy policy for how Google handles information.
  
  Online forms
  Our enquiry and invoice forms are provided by Jotform. They load only after you allow online forms, either in preferences or using the form’s load button. This contacts Jotform, which may use cookies or similar storage for its forms and receive device information. Details you submit are processed to respond to your enquiry or create an invoice. See Jotform’s privacy policy. If you prefer not to load the forms, you can call 07415 712020 or email ben@handymanfirst.co.uk.
  
  Changing your choice
  Switching an optional service off stops it loading on future pages. Withdrawing analytics consent also clears accessible first-party Google Analytics cookies and refreshes the page to stop the loaded tracking library. Switching forms off closes the embedded form and discards unsent entries. We cannot remove third-party cookies from another domain or undo information already sent; you can also clear cookies in your browser. External links have their own privacy policies.
• 6. Your Rights
  You have the right to access, correct or request deletion of your personal data at any time. Please contact us if you wish to exercise any of your rights under data protection law.
• 7. Data Retention
  We keep your details only as long as necessary to provide our services or as required by law. We securely delete or anonymise your information when it is no longer needed.
• 8. Changes to This Policy
  We may update this privacy policy from time to time. Please check this page for the latest version.
• 9. Contact Us
  If you have any questions about this policy or how we handle your data, please contact Ben at ben@handymanfirst.co.uk or call 07415 712020.

Handyman First is committed to keeping your information safe, secure and confidential at all times.